Terms & Conditions

1. General

Welcome to New Madras Jewellers. By accessing or purchasing from our website, you agree to comply with these Terms & Conditions.

We reserve the right to update or modify these terms at any time without prior notice.

2. Product Information

  • All jewelry products are described as accurately as possible.

  • Gold purity, weight, stone details, and pricing are clearly mentioned on product pages.

  • Slight variations in color, weight, or design may occur due to photography lighting or handmade craftsmanship.

3. Gold Rates & Pricing

  • Gold jewelry prices are based on current market gold rates.

  • Prices may change without prior notice due to fluctuations in international gold prices.

  • Final confirmed price is the price shown at checkout at the time of purchase.

4. Order Confirmation

  • Orders are confirmed only after payment verification.

  • We reserve the right to cancel orders due to:

    • Pricing errors

    • Stock availability issues

    • Suspicious or fraudulent transactions

5. Payment Terms

We accept secure online payments through trusted payment gateways.

  • Customers may be contacted for order verification before dispatch.

6. Shipping & Delivery

  • Delivery timelines may vary depending on city and courier service.

  • Customers must provide accurate shipping details.

  • We are not responsible for delays caused by courier companies or unforeseen circumstances.

7. Return & Exchange Policy

  • Returns/exchanges are accepted within 3-7 days of delivery.

  • Items must be unused and in original packaging.

  • Customized or engraved jewelry cannot be returned or exchanged.

  • Gold coins/bars are non-refundable.

8. Jewelry Care

  • Avoid exposure to chemicals, perfumes, and moisture.

  • Store jewelry properly to maintain shine and durability.

9. Warranty

  • Manufacturing defects may be covered under limited warranty.

  • Damage caused by misuse, accidents, or improper handling is not covered.

10. Intellectual Property

All website content including:

  • Images

  • Logos

  • Product designs

  • Text and graphics

are the property of New Madras Jewellers and may not be copied or reused without permission.

11. Privacy Policy

Customer information is kept secure and confidential. We do not sell or share customer data with third parties except for order fulfillment and payment processing.

12. Limitation of Liability

We are not liable for:

  • Indirect losses

  • Delivery delays

  • Temporary website interruptions

  • Third-party payment gateway issues

13. Contact Information

For support or inquiries:

New Madras Jewellers
Shop#1, Block 13J, Near Metro Shoes, F-7 Markaz, Islamabad
Phone/WhatsApp: +92300-5570124

Hallmark Disclaimer

“Gold purity is verified according to industry standards. Minor weight variations may occur.”

Advance Booking Policy

“Advance payments for custom orders are non-refundable.”

International Shipping

“Customers are responsible for customs duties and import taxes.”